Is Eldorado.gg Legit? Answered by The Eldorado.gg Team

Bit by bit, the idea was born to provide players with a more seamless experience.  A platform where you are in safe hands if the deal gets stuck, as it often does when dealing with random strangers on social media. No more being left on read on Messenger when you just sent your item or money.

At first, we truly struggled: no payment providers, sellers didn’t want to list their offers, we were basically scraping the barrel. After making several good decisions, we gained some traction. Sellers gave us a chance, and payment providers showed some trust.

Thousands of orders completed daily, millions of monthly users, and 9-digit value traded yearly.

To put it simply, is a middleman, similar in principle to eBay.

You browse the listings, let’s say Valorant accounts.

You find what you want, click Buy Now, and make the payment.

After a successful transaction, you can see the Valorant account details (if the delivery was instant and the seller provided details beforehand).

If it is not an instant (automated) delivery, you can chat with the seller and get support if needed. Through the chat, the seller provides the account details.

You check the account and change login credentials to your own.

You mark the order completed and leave a quick review.

NOTE:

The chatbox is always available, even during automated deliveries, in case you need clarification.

Marking order as completed You have the final word:

only the buyer can mark the order as completed. If the seller completes the delivery but you don’t mark the order as completed, the order will automatically close in 3 days.

As a seller, you get an order and deliver the goods. Once the order is delivered, you mark it as “Delivered” and wait for the customer to confirm. Without buyer confirmation, the order auto-confirms itself in a few days.

Raising a dispute When the order can’t be reasonably completed, you can raise a dispute. During a dispute, our support joins the conversation and helps solve the situation. If the seller can’t deliver, you receive a refund.

Secure payments:

Credit/debit Cards, crypto, Google Pay, Apple Pay, PayPal, iDEAL, Klarna. All relevant payment options from the most trusted providers, including Stripe, Adyen, Checkout.com, and Nuvei.

Buyer protection:

Our proprietary TradeShield ™ system keeps your money safe in escrow until you confirm delivery.

Order tracking:

See every step of your order and decide whether to proceed or stop.

Refund/dispute process:

If anything goes south, you are not left in the dark. If there is no compromise, you receive a refund.

Verified sellers (KYC):

All sellers must go through the verification process. KYC is hard to abuse, and if the seller gets banned, there is no way back.

Community proof:

On-site seller r eviews and community feedback.

Customer reviews & ratings

Here are the sources that we are active on and provide further assistance if needed:

Trustpilot. The only external customer feedback platform that we support and endorse. After every order, we show a box prompting you to visit Trustpilot and leave a review of your purchase and experience.. We have our own subreddit where users can ask about anything, and the community or we will help. We also try to monitor other subreddits and threads about us.. It is a hub for marketplace updates, community discussions, announcements, events, and future giveaways.. We never hide the reviews that our customers leave after ordering. They are all visible on the seller profiles, where you can see the overall rating and individual reviews under the Reviews tab, both positive and negative.

Testimonials

We are trying to be vocal about our work and collaborate with our partners. They could be influencers, payment providers, services that make our jobs easier, and tools that improve the customer experience.

Case study with Coingate: How, with the help of Coingate, we can process crypto payments for our customers.

Success story with TalkJS: TalkJS provides a chatbox feature where, in our case, the buyer, seller, and, if needed, support can talk freely with each other.

Integration of Primer: one of our payment providers. A PR article on Reuters.

Risks with other methods

The biggest issue with trading on forums, Reddit, Facebook groups, and other social media is that there is no real protection for your payments. The seller can simply block you and walk away. There are plenty of impersonators that you can run into. There are regular instances in Facebook groups, such as “CS2 skins trading,” where you can regularly spot threads about “this person scammed me, beware.”

Our team works every day not only to keep the marketplace a legitimate site but also to help our users see it that way.

Here are a few tips that can help make your first order easier:

Try placing a smaller order first.

The lowest order threshold is under $1. Perhaps there is something you can buy for that amount.

We do trigger KYC checks for some buyers.

If we suspect a fraudulent transaction. This is not the case for crypto payments. If you want to avoid KYC verification, we recommend paying with cryptocurrency.

Use the Ask Seller feature before buying.

You can send the inquiry form to receive offers – chat with sellers before making the purchase.